If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. The Live Nation and Ticketmaster monopoly. They use bots and whatnot which is so annoying. Phone support during select hours on weekdays and weekends. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. [2022], Gametime vs StubHub: Which Is Better For You? Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. The website allows you to ask questions from other users in their community and get easier solutions. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. There is no way to get in touch with Ticketmaster directly. Thank you! Search by team, venue, artist, or event. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. Taylor Swift with beabadoobee and Gracie Abrams. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. Re: Can I sell tickets from Ticketmaster non eligible for resale? The prices and their ranges will depend on every event you have chosen. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. [deleted] 4 yr. ago He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. Their automated email is useless and they have not got back to me. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. StubHub will show you a list of available tickets along with the section, row, seat number and price. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. Comprehensive event search feature. 2. The Customer support services are open on all days but they have a certain time range they need to be reached out within. I can't see my Resale tickets available to buy on the website. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. There are exceptions for US Open matches and MLB games. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Different events have different buyer fees. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. However, each of the services comes with its own distinct advantages. StubHub is an eBay company that began selling and reselling event tickets in 2000. Buy and sell your Taylor Swift tickets today. It has a good user interface, and the website is user-friendly. The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. Now what you can do is sell them to other people on the same platform. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. It has tickets to book online like theatre, family events, sports, concerts, and other events. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. It also included MIT economist Sara Fisher Ellison. On the landing page, you will witness a big white box through which you can start searching for events directly. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ticketmaster vs Stubhub: Which is Better? 2023 CNBC LLC. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. Seating Area: 104. You should be able to transfer them from your Ticketmaster account. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. We are changing the way you register and sign-in to the StubHub Community. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Some teams, venues, or artists put delivery delays. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. In most cases, tickets arent issued until 24 hours before the event. Buy and sell your Taylor Swift tickets today. The prices of tickets available on this platform differ from the actual face value of the ticket. Grab your Garth Brooks tickets at StubHub today. I'm confused. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). But it becomes a "buyer beware" type market, experts said. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. TM previously allowed transfer (which is why I posted) and now transfer is not available. Resold tickets are priced by the individual seller. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Previously there was an option to transfer and now there is not. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. Thank you. Sign up for the The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Ability to get tickets without visiting box offices in person. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Tickets for concerts and sporting events. Select "Tickets" from the drop-down menu. All Rights Reserved. For Ticketmaster, the biggest selling point is a flexible return policy. Please enter a valid email and try again. Don't show them on your phone. FanProtect service helps find replacement tickets if something goes amiss. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. SUGA | Agust D has announced SUGA | Agust D . Privacy Policy. The guide from the brand will help you list your ticket on the website. Ticketmaster Blog. Why are tickets available on Stubhub but not Ticketmaster? Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. The prices and their ranges will depend on every event you have chosen. Yes New Shows Announced in the U.S.! Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. [2022], SeatGeek vs StubHub: Which Is Better For You? However, you can not neglect how good Ticketmaster is at her work. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Note: you can edit the price you have entered or you can always delete your listing. Please list the steps on how to do this. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Danielle is the author of this solution article. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Social media is another potential landmine for fans, Gray said. 2020 Official Top 5 Review. Reddit and its partners use cookies and similar technologies to provide you with a better experience. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. You will enter your community username and new password and done! If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Support our mission, and make a gift today. Ticketmaster should be able to confirm this for you. We accept credit card, Apple Pay, and Which among the two has more payment options and offers tickets at rather cheaper prices? Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. So, it is considered the best competition in front of Ticketmaster. Ticketmaster vs Stubhub. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. All Rights Reserved. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. How can I transfer them? Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Not looking for Taylor Swift? If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. Hi! The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. [79] Primary ticket dealers and resellers for events. Required fields are marked *. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Save my name, email, and website in this browser for the next time I comment. So, which of the two is trustworthy? Facility charges are determined by the venues. Please help! [2022], Ticketmaster vs Ticketek: Which Is Best For You? }. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. You can transfer as many tickets as you like. Brooks was born in Tulsa, Oklahoma, in 1962. Not looking for Taylor Swift? Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. 24/7 live chat support. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. 1. Should you. Re: Ticketmaster wont let me transfer tickets. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. The website makes the ticket-buying process simple. We do the research and testing so that you don't have to! Save my name, email, and website in this browser for the next time I comment. Anyone know how I can contact customer support for Ticketmaster? Alex Murdaugh stands guilty of killing his wife and son. Try pm'ing a mod at stubhub.community to hopefully get a faster response. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. Id guess brokers who have confidence theyll get tickets. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. As this price comparison shows, both services have a wide variety of seats available and are usually . This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. What is the difference between StubHub and Ticketmaster? If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Deals for hot tickets, you're virtually not going to find one. Nothing was even on the table. display: none !important; For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. By choosing I Accept, you consent to our use of cookies and other tracking technologies. The other half of StubHub users continued to see the all-inclusive prices. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. 7 best ticket site alternatives to Ticketmaster. All rights reserved. Select the tickets you'd like to sell and click "Sell." 5. The prices can also vary for different locations, for different states, different days, and different timings. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. Sign up for free newsletters and get more CNBC delivered to your inbox. The option of reselling tickets for sold-out shows is available. Help us improve this article with your feedback. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Ticketmaster vs Stubhub: Customer Service. You can also contribute via. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value.
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