We have shared your kind comments with the team who will be pleased to learn of them. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. In 2011/12 33,000 ambulances turned up at our Emergency Department. The complaints were analysed to look at trends, for changes to be implemented. Tickets cost 3 and the journey takes 5 min. Menu All the best and take care, A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. - we'll pass your stories to the people in health and social care who can make a difference. Paediatrics and Gynaecology etc. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. The hospital trust said concerns related to Mitie's offices. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. For Covid-19 Test Results or Patient Portal registration please call the number below. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. The trust has responded well to the Keogh review in 2013. Copyright 2021 WSFA 12 News. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. Can Nigeria's election result be overturned? We provide healthcare in hospital and the community. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. Most staff were complimentary and shared examples of how they were supported by their managers and teams. Medical secretaries: Bev/Ruth (ext. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Patient Experience Team, review titled My visit to A & E after an accident. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. The trust employs around 4,147 whole time equivalent staff (WTE). The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. The ED sees approximately 97,000 patients per annum. NX West Midlands. The electronic tracking system did not allow for patients to be easily located within the department. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well The service made sure staff were competent for their roles. There was insufficient senior medical and specialist oversight and in reach to the department. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Call our main line for general inquiries. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Click here for the news and events happening at Russell Medical. I'm OK with analytics cookies. There are six bands within the monitoring system so this Trust had a relatively lower risk. A fantastic level of care was provided for my daughter while here. Staff involved patients and those close to them in decisions about their care and treatment. WebWe offer a 24 hour stroke service at Russells Hall Hospital. No rating/under appeal/rating suspended Let's make care better together. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. This is not my first experience of this hospital not checking information relayed to them by 111. This means there is low to moderate transmission of COVID in the community. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Weve put some small files called cookies on your device to make our site work. Agency or bank staff predominantly staffed each area we inspected. Staff we spoke with did not realise this. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. 4 years ago, I attended this unit after a visit to my gp. First amu then onto ward A2. After firstly being admitted with a cellulitis infection in my left leg skip navigation The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. At conservative gathering, Trump is still the favourite. We will publish a report when our review is complete. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Share your experiences of UK health and care services, Default Staff assessed and monitored patients regularly to see if they were in pain. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. You can register to join the FutureNHS Collaboration Platform workspacehere. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Staff were not always using clinical judgement alongside NEWS scoring criteria. How could this website work better for you? "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. The firm said it had complied with the order and the safety of staff and patients was its top priority. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. In fact, we're the only hospital in Broward These clinics provide patients with the opportunity to be reviewed by a senior doctor. Follow BBC West Midlands on Facebook, Twitter and Instagram. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. Some people told us they would like more variety. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. Departments did not always have effective systems for identifying risks. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Staff were still not always using clinical judgement alongside NEWS scoring criteria. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. One person said, "I have had good treatment, I couldn't ask for better. [Very happy with 'Treatment'] Patient Experience Team. Our inspection of the trust covered only this hospital and community services. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. The hospital is south They tell me everything they're doing.".