conference, chat lines, and premium numbers) are not supported and may be blocked. Call us at 1 (855) 754-6543 or get instant answers. Safelink Wireless. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. Benefits may be transferred to another participating provider at any time. Limited Time Offer. with Q Link chat. International calling does NOT include text messaging, picture messaging, or video messaging. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. 3 consecutive months' worth of your most current pay stubs. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. No. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Please see the full Terms of Service for additional information. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Taxes and fees included with service plan pricing. Only eligible consumers may receive ACP discounts. Do not enter any dashes or hyphens. You will receive great, reliable service! Skip to content. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP on March 1, 2022, if eligible. Data throttling may apply to users with very high levels of data usage. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. If you want to apply for ACP service only, please call 888-294-9465. Video typically streams in SD (480p). The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. International calling is enabled for direct communications between 2 people; certain numbers (e.g. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. . Copyright 2022 enTouch Wireless All Rights Reserved. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Most individuals who qualify for Lifeline also qualify for ACP. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. Existing customers can also opt-in by replying to an opt-in SMS. You will need to supply either a credit card or PayPal information. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Why Register for MyEntouch? Taxes and fees included with service plan pricing. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Lifeline plans and benefits may be maintained without enrolling in the ACP. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Safelink is the oldest and the largest company providing best free government smartphones for years. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. PIN: Go to your online account. NOTE: Your account will need to be in good standing in order to proceed. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. Click here to enroll today to see if you qualify! ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Enroll Today! For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. Social Security benefits statement. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. Currently, millions of people in over 40 states find this platform very efficient. Account type. . Black Wireless: Account number is the SIM card number (usually starts with "89014"). Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. OFFERS MAY VARY BY STATE and service may not be available in all areas. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Box 105561, Atlanta, GA 30348). Unlimited does not mean unreasonable usage. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. International calling does NOT include text messaging, picture messaging, or video messaging. Your Phone has shipped. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. Or you can always return to this page, and use the contact form. Specialties: This location is closed to the public. B10. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. An eligible household is limited to one monthly service discount and one device discount. *All forms of ID must be valid and used before expiration date. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! Need Assistance? The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Step 4: You will be prompted to enter your pin. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. BROADBAND DATA. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and.