DATA AND PRIVACY . 12045 East Waterfront Drive BELKIN CUSTOMER SUPPORT CONTACTS CANNOT BE CONSIDERED A LIFESAVING SOLUTION AND THEY ARE NOT A SUBSTITUTE FOR EMERGENCY SERVICES. This Agreement constitutes the entire agreement between Belkin and you with respect to the Software and your use thereof and supersedes any conflicting or additional terms contained in any purchase order or elsewhere. The Software is made available to you on the basis of a limited license only as set out in this Agreement. Click here for our list of global support numbers. HOW TO OPT OUT OF MANDATORY ARBITRATION. The courts in some countries or jurisdictions will not apply California law to some types of disputes. ARBITRATION PROCEDURES AND FEES . Step 3: Tap the Admin Password field to enter your new password and create a Password Hint then tap Save. You will not acquire such rights, whether through estoppel, implication, or otherwise. At all times your information will be treated in accordance with the Belkin Privacy Policy, which is incorporated by reference into this Agreement and can be viewed here. You agree to use the Software in compliance with all applicable laws, including local laws of the country or region in which you live or in which you download or use the Software. ANY DECISION OR AWARD BY THE ARBITRATOR RENDERED IN AN ARBITRATION PROCEEDING SHALL BE FINAL AND BINDING ON EACH PARTY, AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. Check out our, Linksys Velop Intelligent Mesh WiFi System. Open Source Software means any software or software component or technology that is subject to an open source license. To make a claim under this Limited Warranty, return the defective media along with the sales receipt directly to Belkin at the address indicated below, or you can contact the Belkin Support Team in your area as indicated below. YOUR USE OF THE SOFTWARE, PRODUCT AND RELATED PROGRAMS AND DOCUMENTATION IS AT YOUR OWN RISK AND DISCRETION. Click here for our list of global support numbers. Belkin warrants that any media (such as a CD or USB stick) on which the Software may be provided will be free from defects in materials and workmanship under normal use for 90 days from the date of its original purchase (the Warranty Period). All information provided to you by Belkin is provided as is and as available. After you reset and reconfigure the parent node, all child nodes will no longer be part of your Velop network. (REQUIRED FOR APP SOFTWARE ON APPLES APP STORE ONLY). We may also provide you with updated Software data files automatically to benefit you, such as to provide you with updated device information to identify new devices in your network. Belkin is solely responsible for providing any maintenance and support services with respect to the App as required under applicable law. This password will not be visible and must be changed on your end. Software means any and all firmware programs and associated files provided with respect to the Product; any and all software programs, applications or apps and associated files provided with respect to the Product; all modified versions of and upgrades or improvements to such programs (such as those provided via web-based updates), all subsequent versions of such programs, and all copies of such programs and files. ALL LIFE THREATENING AND EMERGENCY SITUATIONS SHOULD BE DIRECTED TO THE APPROPRIATE EMERGENCY RESPONSE SERVICES IN YOUR AREA. Some Products include an auto-update feature, which gives us the ability to make updates automatically. ANY DECISION OR AWARD BY THE ARBITRATOR RENDERED IN AN ARBITRATION PROCEEDING SHALL BE FINAL AND BINDING ON EACH PARTY, AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. If you do not opt-out, you will have agreed to the mandatory arbitration set forth below. APPLE RIDER This Software is licensed to you by Belkin and, where applicable, by Belkins suppliers. Any suppliers of Belkin shall be direct and intended third-party beneficiaries of this Agreement, including without limitation with respect to the disclaimers of warranties and limitations on liability set forth herein. Nothing in this Agreement is intended to or will have the effect of limiting any of your rights under European Union law and/or the laws of your country of residence, including rights as to the quality and fitness for purpose of the Software and its compliance with the description of it which was made by us prior to you accepting this Agreement. For instructions, click. LICENSE GRANT . IN THOSE JURISDICTIONS WHERE IT CAN LAWFULLY DO SO, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BELKIN, ITS RESELLERS AND ITS SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCEPTABLE OR SATISFACTORY QUALITY, NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, LOSS OF OR DAMAGE TO DATA, LACK OF VIRUSES OR FREE FROM VIRUS OR MALWARE ATTACK, SECURITY, PERFORMANCE, LACK OF NEGLIGENCE, WORKMANLIKE EFFORT, QUIET ENJOYMENT, THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT YOUR USE OF OR THE PERFORMANCE OF THE SOFTWARE AND RELATED INFORMATION, PROGRAMS AND DOCUMENTATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT YOUR USE OF THE SOFTWARE AND RELATED INFORMATION, PROGRAMS AND DOCUMENTATION WILL GENERATE ACCURATE, RELIABLE, TIMELY RESULTS, INFORMATION, MATERIAL OR DATA. No failure or delay in exercising any right or remedy shall operate as a waiver of any such (or any other) right or remedy. This should connect you to the router. Maintenance and Support. If the Software is software or firmware embedded in a Product, you must stop using the Product. You hereby acknowledge that the Software may contain Open Source Software. Maintenance and Support. The courts of the member state in which you reside shall have non-exclusive jurisdiction over any such dispute. We encourage you to read the terms and conditions and privacy policy of each third party website that you choose to visit. In either case, such written notification must include your name, address, and a clear statement that you do not wish to resolve disputes with Belkin through arbitration. TERM . LIMITS ITS MONETARY LIABILITY TO YOU, UNDER ANY LAW, TO FIFTY DOLLARS ($50.00). Intellectual Property Rights. We'll follow up as soon as we can. to a refund for the unused portion, or to compensation for its reduced value. DATA AND PRIVACY . It indicates, "Click to perform a search". You may also mean a person who has downloaded the Software from an authorized website, such as http://www.belkin.com or from an authorized application market or store, such as Apples App Store or Google Play (each such application market or store is referred to in this Agreement as an App Store and collectively as App Stores). Otherwise if you are located in Europe and are not a natural person, the laws of the United Kingdom shall apply to all matters arising from or relating to this Agreement (without reference to its choice of law provisions) and all disputes related thereto are dealt exclusively by the competent courts of the United Kingdom. Warranty: Belkin is solely responsible for the warranty in this Agreement, whether express or implied by law, to the extent not effectively disclaimed. If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. You must comply with any applicable third-party terms of agreement when using the App, such as your wireless data service agreement. Has anyone experienced the same? All provisions of this Agreement except for Section 1 and the limited warranty in Section 12 (the first paragraph) will survive termination. THE ENFORCEABILITY OF THESE LIMITED WARRANTIES MAY VARY BASED ON THE LOCAL LAWS APPLICABLE TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS DEPENDING ON WHERE YOU LIVE. Linksys Holdings, Inc. 2023 | All Rights Reserved | Security, Legal, Privacy, & Accessibility. These data files do not update your firmware but consist of Software files that are cached on your Product and override older files. EU RESIDENTS . You should never need to reset your Velop Plug-in to factory default settingsa very disruptive From time to time, Belkin may use the Software to provide you with information that is unique to you and your energy usage and suggests an opportunity to save money on energy bills if you adopt suggestions or features of the Product or Software. If you do not opt-out, you will have agreed to the mandatory arbitration set forth below. References in this Agreement to special, indirect, consequential, punitive or incidental damages shall mean any losses which (i) were not reasonably foreseeable by both parties; (ii) were known to you but not to us; and/or (iii) were reasonably foreseeable by both parties but could have been prevented by you such as, for example (but without limitation), losses caused by viruses, malware or other malicious programs, or loss of or damage to your data. This Agreement does not provide for usage rules for the App that conflicts with the App Store Terms of Service as of the date you entered into this Agreement, and you acknowledge that you have had the opportunity to review the App Store Terms of Service. If this Agreement relates to an App downloaded from Apples App Store, the terms in the attached Apple Rider will also apply to you. All title and intellectual property rights (including without limitation all copyrights, patents, trade secret rights and trademark rights) in and to the Software (including but not limited to any content incorporated into the Software), the accompanying printed materials, and any copies of the Software, are owned by Belkin or its suppliers. Attempting to factory reset the node immediately after power cycling will not work so you must wait for a purple or blue light to show up before factory resetting the node. 1. [5] This is where you can configure things like your wireless network name, password, and preferences. If your use of the Software is subject to an App Stores terms of use, then in the event of any conflict or ambiguity between the terms of this Agreement and such App Stores terms of use, the App Stores terms of use will govern, but only to the extent necessary to resolve such conflict or ambiguity, and the terms of this Agreement will otherwise remain in full force and effect. You have the non-exclusive right to use the Software in accordance with this Agreement. UPGRADES AND UPDATES . Any replacement media will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. Page 8: How To Restore Factory Defaults HOWEVER, WITH RESPECT TO SOFTWARE PROVIDED, IF YOU ARE A CONSUMER AND YOU LIVE IN A COUNTRY WHERE BELKIN MARKETS OR PROMOTES THE SOFTWARE, LOCAL LAW MAY REQUIRE THAT CERTAIN CONSUMER PROTECTION LAWS OF YOUR COUNTRY OF RESIDENCE APPLY TO SOME SECTIONS OF THIS AGREEMENT. You shall comply with the terms of all applicable Open Source Software licenses, if any. At all times your information will be treated in accordance with the Belkin Privacy Policy, which is incorporated by reference into this Agreement and can be viewed here. ACCORDINGLY, IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE SECTIONS BELOW ENTITLED LIMITED WARRANTY AND DISCLAIMER AND GENERAL EXCLUSIONS AND LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. Open source licenses are generally licenses that make source code available for free modification and distribution, but can also apply to technology received and distributed solely in object code form. EACH OF THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS AND THE UNITED NATIONS CONVENTION ON THE LIMITATION PERIOD IN THE INTERNATIONAL SALE OF GOODS IS HEREBY EXPRESSLY EXCLUDED AND WILL NOT APPLY TO THIS AGREEMENT. This Agreement shall bind and inure to the benefit of the parties and their successors and permitted assigns. The Software is made available to you on the basis of a limited license only as set out in this Agreement. In cases where it is critical, accessing information through the Software is not a substitute for direct access of the information in the home. Belkin is not obligated to provide any maintenance or support for the Open Source Software or any Product Software that has been modified by you pursuant to an Open Source Software license. IF YOU ARE LOCATED IN THE UNITED STATES, THIS AGREEMENT CONTAINS A DISPUTE RESOLUTION AND BINDING ARBITRATION PROVISION IN SECTION 17, INCLUDING A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS WITH RESPECT TO DISPUTES YOU MAY HAVE WITH BELKIN. Nothing in this Agreement limits your rights under, or grants you rights that supersede, any Open Source Software license. HOW TO OPT OUT OF MANDATORY ARBITRATION. These features are provided solely as a convenience to you. Re:Linksys Velop Mesh - HS105 plugs not staying connected @KLH3468 If your mesh network only has one wireless network name you could try to enable the guest network (not familar with Linksys) if it is possible, and only have the 2.4 Ghz network band enabled, which you can connect the plugs to just that network. If the log-in window refuses to accept your password no matter what you do, it's time to reset the router to factory defaults. To the extent warranties cannot be disclaimed or excluded, they are limited to the duration of the Warranty Period indicated above. Notwithstanding the foregoing, you or Belkin may file a lawsuit in court rather than resolving the Dispute by arbitration if (a) the Dispute qualifies for small claims court (there are monetary limitations for small claims court), or (b) you opt out of these arbitration procedures within 30 days from the date that you accept this Agreement(the Opt-Out Deadline). In New Zealand, our Software and the media on which it is provided come with guarantees that cannot be excluded under the Consumer Guarantees Act 1933 (NZ CGA). Are you sure you want to remove the following product from the cart? Our goal is to provide you with a positive experience when using our apps, products and services, while at the same time keeping your Personal Information, as defined in the Belkin Privacy Policy (the Privacy Policy), secure. License and copyright information for the Open Source Software are disclosed in the Product documentation, within the Support tab on Belkin websites and within the Contact Us section on Linksys websites. EXPORT CONTROL LAWS : You agree that the use of the Software is subject to U.S. and local export control laws and regulations. The time that has been wasted on this trash is just unbelievable. In all other circumstances, this Agreement will be governed by California law, without reference to its or any other jurisdictions conflict of laws principles. to a refund for the unused portion, or to compensation for its reduced value. By agreeing to this Agreement, you agree to automatic updates. The courts in some countries or jurisdictions will not allow for dispute resolution by arbitration or waiver of classwide claims by you. Cant log in using the routers admin password, If no internet connection is detected, the. YOU FURTHER ACKNOWLEDGE THAT THE SOFTWARE AND ANY RELATED PROGRAMS AND DOCUMENTATION ARE NOT CERTIFIED FOR EMERGENCY RESPONSE OR INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE FAILURE, DELAY OR ERRORS OR INACCURACIES IN THE DATA OR INFORMATION PROVIDED BY THE SOFTWARE COULD LEAD TO DEATH, PERSONAL INJURY OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, LIFE SUPPORT OR WEAPONS SYSTEMS. YOU MAY OPT OUT OF SUCH ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED IN SECTION 17. Excellent! Be careful that some older Linksys routers . Belkin International, Inc., including all affiliates and subsidiaries (Belkin, us or we) thanks you for choosing one of our Belkin, Linksys or Wemo products (the Product). EXCEPT FOR THIS LIMITED WARRANTY ON MEDIA, SUBJECT TO SECTION 11 AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE AND ANY RELATED PROGRAMS AND DOCUMENTATION IS PROVIDED TO YOU AS IS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. Belkin International, Inc. All title and intellectual property rights (including without limitation all copyrights, patents, trade secret rights and trademark rights) in and to the Software (including but not limited to any content incorporated into the Software), the accompanying printed materials, and any copies of the Software, are owned by Belkin or its suppliers. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or, if the dispute qualifies, in small claims court. Nothing in this Agreement is intended to or will have the effect of limiting any of your rights under European Union law and/or the laws of your country of residence, including rights as to the quality and fitness for purpose of the Software and its compliance with the description of it which was made by us prior to you accepting this Agreement. You acknowledge that the Open Source Software license is solely between you and the applicable licensor of the Open Source Software. You hereby waive and release any legal claim you might have against Belkin with respect to these sites or third-party products or services, and your use of these sites, third-party products or services. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you. BELKIN CUSTOMER SUPPORT CONTACTS CANNOT BE CONSIDERED A LIFESAVING SOLUTION AND THEY ARE NOT A SUBSTITUTE FOR EMERGENCY SERVICES. This will resolve the issue and will not affect your Apple HomeKit configuration. If you make an eligible software media claim under this warranty during the Warranty Period (the Limited Warranty), Belkin will honor this warranty by replacing the Software media. Examples of open source licenses include: (a) GNU's General Public License (GPL) or Lesser/Library GPL (LGPL); (b) the OpenSSL License; (c) the Mozilla Public License; (d) the Berkeley Software Distribution (BSD) License; and (e) the Apache License. The courts of the member state in which you reside shall have non-exclusive jurisdiction over any such dispute. Belkin and you acknowledge that Belkin, and not Apple, is responsible for addressing any claims relating to the App and your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.