Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. You never know if the training team/management are telling you the truth or lying to you. Anonymous Employee in Northampton, England, I applied online. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. .wsite-footer blockquote {} My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. #wsite-content h2.wsite-product-title {} Warm regards,Ross. Do you agree with Staysure Travel Insurance's 4-star rating? Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Dear WAMM71,Thank you for your 5 star review. The HR Team. I applied online. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Resolver can help you send your complaints to Staysure. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Was put on a call back BUT this never happened. How to make a complaint | Staysure Need help? Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help _W.storeEuPrivacyPolicyUrl = ""; span.icon-caret.is-active svg { Application. Warm regards,Vicki. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. A free inside look at company reviews and salaries posted anonymously by employees. One rule for one employee and another for another. Verification can help ensure real people write reviews about real companies. The process was quick and easy and Lisa was very pleasant to deal with. Many thanks. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Customer Service Representative interview process at Staysure. } We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. .wsite-button-inner {text-transform: none !important;} We are remunerated by commission for the arrangement, service and renewal of I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Know your worth dont let money make you settle in a job who doesnt care about you. ERGO Seguros de Viaje USED to be a great place to work. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. font-family: "Open Sans" !important; Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. My sincere apologies for the frustration and inconvenience caused. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. function initFlyouts(){ policy. Wed like to hear from you. I was really impressed how EASY and QUICK to claim and get the money back. Finally I started a new booking and was successful in receiving a quotation which I accepted. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Training team really try hard and overall enjoyed it. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Offer comprehensive training to fullfill the role. I interviewed at Staysure (London, England) in Jun 2022. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB a:active{ Will definitely be dealing with Staysure in the future for my holiday cover. Resolver is a totally free service that you can use to complain effectively. Had team leaders record secret conversations trying to do what I have no idea. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. I should have asked for the policy to be posted to me. Get in touch with us if youd like to make multiple changes to your policy. var initEvt = document.createEvent('Event'); Britannia House, "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Thank you for posting a comment. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Have a fantastic holiday. It should be made more simple. 'active', @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Also I was told inaccurate information about my first request. You may change your settings at any time or accept the default settings. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Seemed silly, but so be it, or so i thought. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Then there was pressure to involve fiends to purchase Staysure insurance. Verify your email to use filters. } (But perhaps that was because I wanted to spend money!). .blog-header h2 a {} Used chat and phone. We also ensure all reviews are published without moderation. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Your product is good, and well rated by others, so I gave you 3 stars. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. So you can be confident that youve got the right cover, thats tailored just for you. This place has lost all hope. But the actual service once connected to an agent was excellent. The process to get the policy on my smartphone is too convoluted - passwords etc. Simple! You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. This took 9 months to claim back!!! Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Still requesting further information whilst she was on her death bed. 3-5 Rushmills Business Park, Northampton, NN4 7YB. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Were available during the following times: Bedford Road, My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. } _W.storeCurrency = "GBP"; - Monday - Friday: 8.30am - 8pm " Don't use Staysure Travel insurance- dreadful extremely poor customer service. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Outright being lied to didnt help either. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Worked for this company and had a bereavement. Average Interview. What a get-out-of-jail clause that is! My mum had a fall abroad and broke her neck. document.dispatchEvent(initEvt); .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { } The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Staysure. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Do you agree with Staysure Travel Insurance's 4-star rating? .wsite-product .wsite-product-price a {} Verification can help ensure real people write reviews about real companies. They wouldnt provide us with any details about the repatriation other than a pick up time. Jo Phelps We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} if(document.createEvent && document.addEventListener) { To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Don't Pay out on Holiday cancellation due to Death of Parent. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Quick and efficient service, very knowledgeable of medical conditions.Thank you. If you need to cancel your policy please click here. Have a fantastic holiday. It was my aunty and they told me its not compassionate. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Very friendly, knowledgeable and . Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Also, for some of our insurers we may receive a profit share payment if they .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} left: 0 !important; . Didnt have to wait very long to be answered. We use dedicated people and clever technology to safeguard our platform. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. //--> I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. It's quick, easy and totally free. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Find Reviews. Thank you for choosing Staysure. I wasn't entirely happy with the service I got but I don't blame the staff for it. - Saturday: 9am - 5:30pm Staysure is a trading name of TICORP Limited. Sunday: 10am 4pm, Christmas hours: .blog-header h2 a {} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. I also contacted the help line and was sent a link to help me create an account but this still did not work. Staysure is a trading name of TICORP Limited. .fancybox-title {} When is a time you've been in a difficult situation and how did you solve it? Warm regards,Emma, Very pleasant and helpful staff. Greatest accomplishments. and make your voice heard. The People Team. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} They are not authored by Glassdoor. Staysure 7 Nov 2022 - Remote Customer Service Representative . right: 0 !important; If you need to cancel your policy please click here. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. display: block !important; _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Opportunity to express yourself and share thoughts and ideas. Kind regardsSophie. Have a fantastic holiday. . Having problems? Monday to Friday: 8:30am 8pm Theres no jargon in our rights guides. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Warm regards,Vicki. Full-time, Part-time . Unhappy with your Staysure experience? Dear Mr Brennan Thank you for taking the time to leave a review. We class a complaint as any expression of dissatisfaction whether written or verbal.. - Calling from within the UK: 0333 014 4512 In the 4 years I was there I hit some sort of bonus each month. com_currentSite = "952359298347476581"; She had to cancel her holiday to undergo treatment and submitted a claim. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. (function($) { Free interview details posted anonymously by Staysure interview candidates. New management pushing all good long lasting staff out. Thank you for posting your comments. But your website/automation are pretty poor, so only 3 stars. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. You deserve to be treated better especially for what youre getting paid. .galleryCaptionInnerText {} I started at Staysure as a sales agent nearly 6 years ago. Here are 8 tips for writing great reviews. They were rude, there was no consideration, no bereavement line. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. 11 Staysure reviews. - Calling from outside the UK: 0044 1604 210 845 Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. If there is a problem with the password chosen this should be explained. Therefore i lost out on the deal. }); This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Find out how we combat fake reviews. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Monday 26 December: Closed I could put it down racism but overall they are just a horrible company who treat people bad. Information provided by various external sources. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Here are 8 tips for writing great reviews. Saturday: 9am 5:30pm Chased and chased and chased to pay. Was this review helpful? Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Wednesday 28 December: 8:30am 8pm Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Have a fantastic holiday. .wsite-footer blockquote {} Anyone can write a Trustpilot review. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Despicable service from dishonourable people. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Warm regards,Ross. Thank you. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive The People Team. We will do everything possible to ensure that you receive a high standard of service. Warm regards,Ross, I have had holiday insurance with you for a couple of years. } staysure hung us out to dry. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. HR Director. Anyone can write a Trustpilot review. Please check with your phone provider if you are unsure about how much a call will cost. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Verify your email to use filters. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Weve helped millions of people find a resolution. Policy purchased, but I am not happy. You will receive a written acknowledgement within 5 days of raising your complaint. Get started now and lets get this sorted. {"navigation\/item":"

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