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Go to our email log in page > to log in to your BT Mail inbox. 13-09-2018 By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). 18-04-2020 of your account balance, Up to $95 p.a. It does not constitute tax advice and is based on current tax laws and our interpretation. Compare your super balance against the average balance for your age group to see if yours is on track. We provide tools so you can sort and filter these lists to highlight features that matter to you. Use the mobile app to keep track of employer contributions. Hello Calling from overseas: When you open a BT Super for Life account, you will automatically receive standard insurance cover which includes cover for death as well as for total and permanent disability (TPD). on If you need to contact BT about your broadband bills, whether you want to pay your bill or simply ask a question, there are a few ways you can go about this. Disclaimer: The information on this page was last updated on 04/01/2023, 15:47:31. Let us set everything up for you and leave you with one less thing to think about when moving house! If you're a BT Business customer and unhappy with the product or service you've received, we want to help. Are these phones part of a digital voice order? Mon-Fri, 8.30am - 5:00pm (Sydney time), BT Managed Accounts Sydney NSW 2001, 1300 784 207 product provider, We cannot provide you with personal advice or recommendations. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. We recommend speaking to your super fund to arrange the transfer. on You can update your postal or residential address, email address and home phone number by logging in to your or mobile app and selecting my details. If you want to talk about something we havent covered here, there are other ways you can contact BT about your broadband. + 0.03% p.a. 19h39. For example, if you were born in 1983, you'll be invested in the 1980s Lifestage investment option. If something goes wrong with your broadband package, you might want to make a complaint to BT. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. GPO Box 2861 She has written about finance for 10 years, having previously worked at Westpac and written for several other major banks and super funds. This information has been prepared by BT Funds Management Limited ABN 63 002 916 458 (BTFM). If your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC). GPO Box 3917 Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. Scan to download the Finder app on iOS or Android. Any help you can offer would be greatly received. BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Calling From Overseas:+612 9155 4070, BT Super for Life Your new provider might be able to cancel your package for you when you switch, but its best to contact BT beforehand anyway. Finder Wallet operates the Finder Apps digital asset trading and wallet services. Our Privacy Statementexplains how we use cookies. Full details are available on request. 18-04-2020 If you intended to speak with your superannuation fund about arranging the release of your funds, please get in touch with BT Super directly. individuals between 40-49 years of age have been shown. Australian Financial Complaints Authority Westpac does not guarantee the insurance. Hostplus has overtaken AustralianSuper as the top performer over 10 years. BT Financial Group does not receive any commissions from Westpac as a . BT - Part of Westpac Banking Corporation. London If youre not happy with your BT broadband connection and want to cancel, you might be charged early cancellation fees if you leave before the end of your contract. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. Read the relevant insurance in your super guide for more information. If youre experiencing slow broadband or youre just curious about your internet speeds, you can check your BT broadband speeds through your online account or the app. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. Alison Banney is the money editorial manager at Finder. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. Past performance is not an indication of future performance. This lifestage is for members fast approaching retirement or retired, so it has a higher allocation to defensive assets (however, slightly more allocation to growth assets than the 1940s stage). Go to manage preferences and turn app notifications on. If you have attachments send your complaint by post or use the online form. Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Your first option is to call the BT customer service team on 0800 800 150. + 0.15%* p.a. I have an fibre optic (well optic to the box down the road) and then twisted pair to the house my belief was the two new phones are paired to the hub and use the digital portion of the fibre allowing the digital phones in the house to be used. The most complained about issue when it comes to broadband is slow speeds and dropping connection. of your total balance. To contact us by live chat, email or phone, visit: You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. GPO Box 2861 If your speed is slower than it should be, you can use this troubleshooter to report the problem or you can text HELP followed by your landline number to 61998. OurPrivacy Statementexplains how we use cookies. Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. How can I boost my super and retirement savings? Chant Wests Financial Services Guide is available at Finder Wallet is an arm of the Finder Group specialising in blockchain technology. Choose how involved youd like to be in managing your investments and take on more or less as you see fit. Youll also be charged if your service needs to be reconnected or unrestricted. Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme. How has your fund performed? This can make it difficult for consumers to compare alternatives or identify the companies behind the products. Post the form or upload it to us. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. 21-04-2020 Super address: GPO Box 1901 Melbourne VIC 3001, Retirement https://www.chantwest.com.au/financial-services-guide Compare these popular industry funds side-by-side. Level 11, Tower Two International Towers Sydney Generally, you can access your super once you meet the conditions of release. Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. When making a complaint please describe your issue and how it could be resolved. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. The information provided is general in nature and does not take into account your objectives, financial situation or needs. To give feedback or lodge a complaint about our products, services or the website, please see details on how to below. You can access your super online - and importantly, take action - any time, from anywhere. Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. {"menuItems":[{"label":"BT Super investment options","anchorName":"#bt-super-investment-options"},{"label":"What are the key features of BT Super for Life? You've disabled JavaScript on the browser. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. How do i contact a human to ask why I am paying for a service I am not getting? Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. A notification will be sent whenever a contribution is made into your account. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. BT Super member FAQs Explore BT Super Corporate employer FAQs Explore Adviser support FAQs Explore Contact us Can't find the information you need or looking to speak to our friendly team? Registered in England and Wales No. You will learn how to create a contact, add information as well as delete a contact. Please provide your full name, member number and best contact number including state area code with landline numbers. Call:1800 931 678 ","anchorName":"#what-insurance-cover-is-available-with-bt-super"},{"label":"How do I join BT Super for Life? Office of the Australian Information Commissioner Ask questions and share tips with other people 24 hours a day. Any taxation position described is a general statement and should only be used as a guide. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. I've checked and we are not aware of any stock issues currently. We have a range of cars and commercial vehicles for sale. BT | 48,351 followers on LinkedIn. Its easy to open an account online. AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. 233724, is the trustee and issuer of interests in BT Super for Life which is a part of Retire See more Photos See all Videos See all 1:51 If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Please enable it prior to continuing. There is no charge for accepting any rollovers, however before requesting the rollover, you should consider where your future employer contributions will be paid (if your employer contributions are currently being paid to another fund) and check with your other fund(s) to determine whether there are any exit or withdrawal fees for moving your benefit, or other loss of benefits (eg insurance cover) noting that you may not receive the same type or level of benefits after the rollover. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of any investments in, or acquired through, BT Super Invest. Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. If you need help remembering your username or password you can use the links below. Account and billing. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). Please report this to us at info@utilityswitchboard.com. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. Forgotten your login details? Were reader-supported and may be paid when you visit links to partner sites. The issuers of the products named on this website can be found in the relevant disclosure document. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. Once youve ordered your BT package, you can get watching as soon as you like through the BT app while you wait for your activation date. on Re: Is there a way to contact BT via email? These may change or we may introduce new ones in the future. Thanks Michael. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market. Sign in. Keep me signed in. | BT is the wealth management brand of the Westpac Group . Make sure that your WiFi is turned on and flight mode is off. Learn more, You may be using an old link, to view your email please go to. What has been your return over the last 10 years with the BT super fund. While such information is believed to be accurate, Chant West does not accept responsibility for Current as at 19 February 2019. The average super balance is $154,350. Find out more about your options, like salary sacrifice and how to add to your super after-tax. Speak to an expert and have your query resolved in minutes. Applicants must be between 15-64 years old for death insurance and 15-59 for TPD insurance. If youre having difficulty paying your bills, the first thing you should do is contact BT and let them know by calling 0800 0800 105. 21-04-2020 I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. You've disabled cookies on the browser. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. If you need to write to us, please check the back of your bill for the right address to use. We're phasing out the 'keep me logged in' feature. This could be that they send out an engineer or they can call you back with some tips to try if they think you dont need one. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. 1 Braham Street When the power light has turned blue, you can try connecting again. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. Help and support; Contact BT; Back. Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: Finder acknowledges Aboriginal and Torres Strait Islanders as the traditional custodians of country throughout Australia and their continuing connection to land, waters and community. We noticed that you have JavaScript disabled on your web browser. Identity verification on any device using your present methods have been locked for 20 minutes. Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. These two options are detailed below. Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios complaints@australiansuper.com. Log in to your account and go to transactions to check all payments made to your super account. Alternatively, you can use the link below to find out all about BTs current deals and packages. Find out how to do this for your browser at https://www.enable-javascript.com/. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. It looks like you might have selected Yahoo when setting up your email, please select Other and then enter your email address and password. Please do not click on any links. I do not have a part number it was a pair of digital phones that came with the Halo package. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. By logging in I agree that cookies may be set on my browser. I'm a BT Business customer. However despite BT saying the order is complete they are still to deliver the phones. was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? Please refer to the AFCA website set out below for more information. The cost of insurance will be based on your age, occupation, gender, smoking status, pastimes and pursuits as well as the type and amount of cover requested. So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. relying on this information. There is no email contact, only a phone number. Make sure you have your account number to hand when you get in contact (you can find this on your bill). Bank transfer (account number: 00375853 sort code: 20-00-00) using your account number as the reference. The following form allows you to search all of BT. Fax: 02 9274 5763, Claims To the extent that any Information provided is advice, it is General Advice (s766B Corporations Act). The phones apparently connect to the hub and allow you to make two calls at once. It does not constitute tax advice and is based on current tax laws and our interpretation. Please wait to receive this confirmation before submitting your tax return. Contact from abroad. Phone: check the number to call based on your product above. You should give at least one months notice to make sure theyre all ready for when you move in. If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or Making a withdrawal Bear in mind that you might have to send back your router and any other BT accessories you have or you could be charged extra. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. 1 - 8 of 8 Compare Important information about our super fund comparison table E1 8EE, Registered in England and Wales No. @seraphim21 wrote:. General and personal advice are available. Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. Moving home with BT Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. What insurance cover is available with BT Super? If either of these are lower than your minimum, follow the steps below to report and fix the problem. Sign in. What will my retirement age and lifestyle be? A will can be challenged by the estranged family, especially if it resonates unreasonable outcome to their family and dependents. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street.