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Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. provided; every potential issue may involve several factors not detailed in the conversations New technology and new devices will always have some problems for many users. Press question mark to learn the rest of the keyboard shortcuts. UU. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. *Dolby Vision Enhanced Compability turned on (Hue Box)? Losing Signal While Using Secondary HDMI Ports. All Rights Reserved. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Everything that happens on scenario 1 happens here. What if rolling back the upgrade doesnt do the trick? Any help appreciated. I've contacted Philips Hue Support but they don't know what they are doing. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Can You Control Your AC with a Smart Plug? They recommended I change the cable between the Sync Box and my TV. But whats causing the connection issue you may encounter. 8. For the connection issues, there will be many solutions, one method works for you but may not work for others. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Delete Appdata files, it will be repopulated. 2018-2023 Signify Holding. This website uses the TMDb API but is not endorsed or certified by TMDb. I run my Xbox One X through the the play sync box and it supports. So almost every software or App will release patches for the upgrading. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Open the Hue Sync mobile app. If Not, Why Not?! Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. (2 ways), Are Philips Hue Bulbs Bright Enough? Then the out/tv from the Sync box runs to the tv. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. PLease see my previous comment for more details. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Or want to be part of a movie? I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Sometimes your App maybe gets messed up, so it would be having connection issues. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. All you need to do is set up a new entertainment area on your smartphone. Hello just here to say you are my favorite person as this has fixed my issue too!! I think almost everyone will like to watch movies, listen to music and play games. Just looked at the Gradient and i'm sold on that. It was the only thing that worked for me after hours of trying. Apps are complicated pieces of software. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. When one is found, tap. What is different about the Apple product that it doesnt work? 2- Connecting directly to TV without using Hue Sync Box. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Press and hold the power button on the Hue sync box. TV signal drops until I reopen the Hue Sync app. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Especially smart apps that need to maintain a near constant connection with several devices at once. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Read More. When the connection is confirmed, tap Search . Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Name the HDMI inputs. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Seems to drop the connection every twenty minutes or so. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). only. Related Reading: Is Philips Hue Z-Wave or Zigbee? Please note that all comments go into a moderation queue (to prevent blog spam). Can we ask, have you tried any other configurations? I turned off the HDMI inactive for 20 min setting and this stopped it. company number 03997482, registered in England and Wales. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. He has therefore loved seeing smart homes hit the mainstream. And the Hue Sync Box connects to your router (via Wi-Fi). Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Lots of users have reported that they have various issues with the Hue Sync Box. If you have not created one, you can do so in the Hue app. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Lets go through some of the most common bugs and how you can fix them quickly and easily. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. You also can turn off the 5ghz network to see if it works. My LG tv has only HDMI ARC and not eARC. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. To solve the problem, consider removing and reinstalling the same version again. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Press and hold the option key to reveal a Library folder. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. I dont have either of those options visible in my Apple TV settings when Im told that I should. My Nvidia shield pro works brilliantly . These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Both of these issues can be fixed with these quick tips and tricks. It may not display this or other websites correctly. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Any help appreciated.Seems to drop the connection every twenty minutes or so. Aug 21, 2020 5:09 PM in response to i_rina. Can Philips Hue Control Other Bulbs or Normal Lights. Seems like after the last box update nothing is working it's been a while now. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. POWER ON AUTOMATICALLY. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Got it as a gift in December, and have been using it ever since. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Im Tristan Perry, the guy behind Smart Home Point. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Philips Hue Verified account @tweethue. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Smart Home Point 2019-2023. I have listed six methods for your issues. Ive fixed it. The Hue Sync Box appears to have a trickier set of problems. However, it just supports 60Hz inputs currently. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. I have no problems with any other device . Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. APs are also best used for devices that dont require a 100% reliable internet connection. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A: Answer. This method has helped many people solve connection issues. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: The Sync Box supports HDMI. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Mine especially has issues with Dolby Vision. Can It Support Both?! The gradient strip is definitely a big improvement over using just the light bars. Hue uses these connections to create their "surround lighting" experience. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. They work greatmost of the time. Philips Hue Sync is a newer product from Philips Hue. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? HDMI1 on the TV for the sync box and Monitor 2 on the Denon. User profile for user: Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. In order to try this fix, you need to delete your apps data. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Description. First, download the Hue Sync app for your iPhone, iPad, or Android device. You also need to install the new Sync app on your PC or Mac. No response from them. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). If you havent done that yet, first install your Hue Bridge. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. I have also gone through some research and come to some conclusions. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. 5. All Rights Reserved. There is already the way of entertainment in our modern lives. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. I have the same problem if I use apple TV straight to the TV. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. However, it just supports 60Hz inputs currently. You are using an out of date browser. Mine was turning off using HDMI out 2 on my Denon. Aug 25, 2020 7:50 PM in response to jdo_apple. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). You may have an access point or two within your home if you like to use smart home devices. When lots of users have various problems, they dont know how to solve even if they do the various test. For some problems, it is difficult for you to find solutions online. Your comment will be manually reviewed and approved by Tristan in less than a week. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Learn more about brightness. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Lets Find Out! Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. If you have used theHue Sync App, you may have some common issues with it. Thanks and good question. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. APs are often best used for devices that dont need a 100% steady internet connection. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. User profile for user: With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Is Philips Hue Z-Wave or Zigbee? This is a two-part combo of an app and a new physical device. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. The Hue app is the central control for all of your Hue devices on your smartphone. Joseph_S. They release a new version constantly, you can see. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. This is another one youve probably already guessed the solution for. My AVR supports Dolby vision pass through. Press J to jump to the feed. Apple TV 4K, 3. Manage Settings You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Starting to hate the sync box. Optional: Pair a TV remote to the Hue sync box. But you can rollback the version if you dont want to wait. The images are in Dutch and have not much meaning other then . This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). This site contains user submitted content, comments and opinions and is for informational purposes Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Scroll down and tap on "HomeKit". Turn off Dolby vision when using sync box works. While they both can work together, you dont need one to run the other. Swipe to the left on where it says "Home" and tap "Remove". all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Enter the password for your Wi-Fi network when prompted. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. 6. The consent submitted will only be used for data processing originating from this website. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Is there a way to force the Apple TV 4K to send Dolby Vision? Honestly considering a return. Sync your on-screen TV content. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Smart Plugs and Your Home: Is Radiation a Silent Threat? Required fields are marked *. The cable box should run thru the receiver. If you have any questions, feedback or suggestions about this article, please leave a comment below. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? All rights reserved. And the Hue Sync App allows your PC/Mac to control and sync your hue product. No, * Image on the television? If youve never heard of the Philips Hue Sync, let me give you a brief introduction. If you are unsure about installation, refer to the manual that came with your Hue sync box. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. 3. Is your Hue Bridge connected and added to the Hue app? Open the new finder window, then click Go. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Troubleshooting Ecobee Server Communication Issues. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. You can install this app on your device. Aug 20, 2020 9:53 PM in response to i_rina. At this point, we would recommend you to Contact Apple Support.