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I am wondering if it's connected to another account in Google Cloud and hasn't been unsynced. I'm amazed that someone from Google hasn't put the solution to this long ago. 5.) My thermostat just WILL NOT connect to my wifi - on neither the 5GHz NOR the 2.4GHz. So, test your WiFi connection before you attempt to connect your thermostat. 6.) In a few weeks, the new version of the Nest app will let you add second Nest thermostats as well as other devices like security cameras and smoke detectors. Release the thermostat's ring when the screen turns on. If your thermostat is mounted on a Nest Stand, you can also move your thermostat closer to your router. First, make sure that your devices are connected to the same Wi-Fi network. Unplug your modem and router power cords. So, either multiple thermostats or smart sensors can be the better it depends on your needs. If you cant do it online, then try calling your provider and see if they can make an exception. Many homeowners prefer to add extra thermostats rather than adding more smart sensors as separate thermostats enable you to have different temperatures and schedules in each room without any hassle. Why was it easy and this better, more e pensive model worse?! - edited It may simply be the app install on your phone, in which case I would suggest deleting the app, rebooting your phone, then reinstalling the app, this will help to clear any potentially "gummed up" settings that could be stopping the process. Although all the thermostats are controlled with one Nest app, you can set a different schedule for each thermostat. The next hack to fix such an issue is ensuring you have the latest Nest app or Google Home version on your smartphone. Open the Nest app on your mobile device. You may need to consult your routers user manual forinstructions on how to restart your router. Wait a couple of minutes or until you get steady power and connection lights. 2. Very frustrating! I have been trying with the Nest app currently. The people from nest are clueless, they are reading from a script, they probably have no experience at all, I am an HVAC contractor and there are plenty of technicians that hate nest because of the lack of technical support, I learned what I know through trial and error. Next, check to see if your Nest app is up-to-date. How you are unable to establish a conventional heating system/heat. 2nd thermostat showed in Nest app as well as Google Home. Nest Thermostat can perform all basic functions such as temperature management without an internet connection, but its smart and remote features still need access to the internet. Nothing correct this. Look for the update option and click on update to update your application. This will enhance the Wi-Fis signals and make the connection stronger. The Nest logo will appear, indicating that the thermostat is restarting. Well also answer some of the other questions you might have in this regard. 1.) Scroll down and select Remove thermostat.2.) literally wasted hours and hours trying to figure this out--setting up new wifi, connecting to the phone for new hotspto, etc--in the end this worked for me (deleting the Nest app and reinstalling and allowing access). I cant even add mine now. Sensi I had the same issue. Under "Devices," tap "Add a Device." 5. Thanks so much. Choose your thermostat and select Already installed to skip ahead to the entry key step. Press question mark to learn the rest of the keyboard shortcuts. You do not have permission to remove this product association. However, you can easily correct and prevent its causes without any hindrance.So why isn't my Nest T. If not, then update it to fix this issue. Just do a reset as per the instructions then it will show up. 6.) I cant even get my thermostat added to my google home app so there is nothing to remove. I have come to the conclusion its just my Internet Provider that is the issue. The app just says "cannot connect". Use the Nest app Open the Nest app on your device and press the "Menu" button in the top left corner of the main screen. First, try resetting your router. Tried to set up the second thermostat that was giving me issues and this time it finally got past the step of connecting to another Nest device to assist with connecting to Wi-fi. However, I set up the WiFi connection manually via the Nest itself and it connect just fine. This worked for me! Go to the Google Home app, choose your device and then tap on Settings. I went into the Google Home app, removed the working thermostat device from my account. Note that the initial setup of Google Home devices works best at 2.4 GHz Wi-Fi bands, while 5GHz has shown some setup issues. What you need to know is that the name of the room the thermostat is in is critical. Select an existing home you've already created in the app or create a new one. Slide your finger up or down to Settings(look for the cogwheel icon), then tap the side of the thermostat. Finally something that works. Here's a hint Google -- try actually testing your products before you sell them to us for $250 a pop and expect us to figure out your buggy products. Then I added the other two after with no issues. The battery needs to be at a certain charge to set it up. Check the WiFi Router for Compatibility 7. In addition, remove any parental controls before attempting to add a second Nest Thermostat. Thank the maker for Stevew89!!! Note that youll soon receive a conformational email once you sign up. Ensure having latest app version 3. Note that the password should be eight characters long. I've tried connecting with two iPhones and an iPad with both the Nest app and the Google home app. Press the Nest thermostat's ring and hold for about 10 seconds. Try to add your Nest thermostat to your account in the app again. Thank you so much! A Nest Thermostat is a convenient way to digitally control the HVAC system in your home. The 2.4GHz WiFi band provides wider coverage at the cost of bandwidth speeds, while the 5GHz WiFi band provides faster speeds at a more restricted coverage. Couldn't get them onto the same account until I followed your suggestion. 2. I asked around for advice from Nest Thermostat users only to realize that this issue is actually more common than I initially expected. In this case, the devices connect to the Wi-Fi network without issues. Aquickly flashing data light mayalso appear. Restarting the Nest device can fix issues when attempting to get your second thermostat connected. Once its back up and running, go ahead and try to connect to the app again. Now plug your thermostat back into the power and wait for a minute until it plugs back in. Another common cause is the outdated Nest app which creates unavoidable bugs that may interfere with the usage of your app. In order to perform a hardware reboot on your Nest Thermostat, simply follow the following steps: This completely reboots the hardware of the Nest Thermostat, getting rid of any uneven charges in the system. On the Nest app home screen tap Settings and then Add product. This time I saved your answer for future, or I should say FROM future headaches!!! Answered! Your Nest Thermostat will now show up on the main screen of the Nest app. used two diff google accounts for two diff thermostats on two diff floors. Lennox thermostats I followed your steps and voila! Go to the Recommended Answer. Could not set up on the app for the life of me. Reset your thermostat and. If you don't want to mess with the app, just . Tap your thermostat on the Nest app home screen, then tap Settings. Interesting! Having more than one in your home can be a great way to regulate temperatures differently in different areas of the house, but it isnt always easy to get it working properly. My phone and each thermostat are on the same WiFi network so that cant be the issue. No luck what-so-ever here on my end!! Thank you! Nest app. Start the Nest thermostat installation flow again. Contact the Previous Owner to Unpair the Thermostat 6. A hardware reboot or a power cycle focuses on restarting the charge inside the internal components of the Nest Thermostat, clearing any uneven charge inside the unit. Nest thermostats can't connect to a 5 GHz network and may not be able to tell your networks apart. Perform a Complete Factory Reset on the Nest Thermostat 5. I charged the battery overnight using an android charging cable. You cant connect to your Nest Thermostat without it. Reset your thermostat to defaults. Thank you for this suggestion! Simply make sure the Google Home or Nest app is properly updated to the latest version from an official play store like Google Play Store or Apple App Store. If the issue persists, reboot the Nest Thermostat. They (this also is happening on my upstairs nest thermostat) were working just a few days ago, but after I swapped internets they will not connect to the app. If you cant access the internet from other devices, check the router for any warning signals from your Internet Service Provider (ISP). This will also help you in avoiding other issues concerning your Nest. I just had to re-do this AGAINStill can't get ALEXA to get this one, but I will succeed her one of these days!!! Go to Settings and then Network and reconnect your thermostat to Wi-Fi. Why Is My Schlage Lock Blinking Red? Make sure that you have the latest version of the Nest app (for Nest Learning Thermostat or Nest Thermostat E) or the Home app (Nest Thermostat) on your phone or tablet. The first course of action when dealing with technology is usually to reboot. Your thermostat will restart. When I went back and changed the name in Nest, the stat magically appeared in the Google Home app, and I was immediately able to use voice control on the Home speaker to alter the temperature. Just finished setting up my Nest. Click the plus sign on the top right of the app home page and select "Set up device," then "New devices." 3. Thank you very much! If two Nest thermostats are already installed in the home, you wont be able to add a second one without first deleting one of the existing ones. Bottom line: app wont let me add multiple thermostats at one time! Otherwise, you may run into issues with connecting. On the Nest thermostat: 1. Check out these resources for how to set up automatic updates with Google Play Store and the Apple App Store. 10:19 PM. Go to the top right of the screen and tap the More menu and then Reboot. The procedure is the same for both types. Plug your router back in and give it a little while to reset. A reboot can help clear out any temporary bugs that might be plaguing the system, hence potentially washing out the issue and refreshing the system on the whole. This will delete your devices data, errors, and glitches and give it a quick clean-up. Double check that youre using the correct SSID and password for your Wi-Fi network when you set up your thermostat. I have literally looked for how to solve this (on and off) for a few months! Im on iOS. 2. And you dont have to worry that you must use more than one phone to control the thermostat you add them all to only one Nest app. This has been very frustrating but your solution worked. Auxiliary Heat But when I try to link it to app, and use QR, it fails. Everything else works great, streaming, online games, etc. This is a pretty basic problem and much more common than you might expect. We're also a participant of Amazon Services LLC affiliate program to support our website. For now I had to use separate google accounts and switch between them to access one or the other Nest thermostat. 1. Press J to jump to the feed. . Two new Nest thermostats in a new setup. Cannot go forward past this part on the google app. Move on to the next step if the issue persists. Tip: To help make sure youre not using cellular data, turn on Airplane mode and then turn on Wi-Fi. There are also ways to have your device automatically update certain apps. Reset WWN and then add the SSID and password manually to each device. This does not work on my second thermostat. Also, make sure that you use settings that allow your thermostat to connect to your account in the app. While there, youll be able to update the app if needed. RMerlin: AX86U- 388.2 A1 // AX58 -388.2 A1 // AC68 - 386.9. One thing worked for sure is removing all thermostats, resetting them and starting with the one that didn't work. Google support said I had to create a new home. That app give me the error "Something went wrong. Choose your home WiFi network from the list. On your thermostat, go to Settings and then Reset and then WWN Connection.3.) We Did the Research, Nest Thermostat Black Screen: How to Fix [2023], How to Turn Off Eco Mode on Nest In Seconds [2023], How to Transfer a Nest Thermostat to a New Homeowner [2022], Nest Thermostat Error N260: How to Fix [2023], Nest Thermostat Error E294: How To Fix [2022], Nest vs Ecobee Thermostat: Comparison [2023], Can Wyze Cameras Be Hacked? Discussion on Google Nest products, including installation and configuration. - Answered by a verified Software technician . When the screen goes blank, release the ring. Trane Thermostat 01:27 PM Ive reset the thermostat multiple times and my google app can never find the thermostat. But smart tech still being in its infancy stage, bugs such as the Nest Thermostat not connecting to the Google Home app or Nest app are to be expected. No problem adding multiple thermostats via the phones network (which is why I think the issue is my WiFi settings). Go to Settings and then Nest app and get the entry key.6.) You should also restart any Wi-Fi range extenders or repeaters. (If not, get a Nest account and download the Nest app.) This checks out and finally stopped my connection headaches. Save my name, email, and website in this browser for the next time I comment. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. I kept getting theTD030 error. Basically, it is recommended to disconnect the device/devices that you connected first. Select Reset and confirm that you want to reset. Connect to your Wi-Fi by entering Wi-Fi info via thermostat. This worked perfectly! Vivint Thermostat If your homes ducted HVAC system is correctly zoned, or if you have a ductless system, every room has its individual inside unit, all that the thermostats actually share is the Nest app. Check the Nest Server Status 2. It was also able to see my two networks, but in both cases, when I manually enter the password on the Nest screen, it wouldn't connect. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Youre likely unable to connect the Nest Thermostat to the app due to a poor or non-existent WiFi connection, a defective thermostat, an out-of-date Nest app, improper router settings, or skipped steps during initial setup. After troubleshooting the home local network and. 2. This worked for many folks, including me. Firstly, unplug the Nest from the power and leave it for one minute. Poor or failed internet connection is the most common cause that prevents your second Nest from connecting to the app. This option is available for Nest thermostats in the US and Canada. Once youve found this option and enabled it, youll need to enter the details of your second Nest Thermostat. Thank You!!!! After that I factory reset it, followed to steps to set up the thermostat for my home. Lastly, confirm the steps to initiate the reset process. This is a paste of @Stevew89 post, since you can't locate it. Your modem and router shouldrestart. Users are reporting that they cant add a second Nest thermostat to their app. Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam, and get an alert if Nest Protect goes off - all in one place. Enter in the seven-digit entry key shown on the screen. You may need to consult your routers user manual for specific instructions on how to restart your router. Press your thermostat's ring to open the Quick . You should hear a clicking sound if the alignment is correct. Thus, multiple Nest thermostats can work together via one Nest app. High firewall security or parental controls can block communication with Nest servers. 2.) I suspect its a setting in my router (orbi) or internet setup.