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On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. And guess what?!! Please Verizon, how can I get my iPhone. Thanks for the info. You can also set up customizable announcements to inform callers of promotions . Correct answers are available for this post. Create new account. Ends 2.28. If you've already taken this step, check your email for updates.". Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Get up to $500 when you bring your phone. First, our team may need additional information from you in order to process your order. Received an error message that I needed to speak to someone. That must be it. For more information, please see our Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! It is a system issue on Verizons end so they unfortunately cant do anything to fix it. Youll likely need a copy of your id and a utility bill(gas/electric). 0 Released; Jun 1, 2022 TWRP 3. Nothing in my email yet, and I see the $110 pending in amex. User ID/ Verizon mobile number. You can also contact customer service for assistance. You must be signed in to access this part of the community. Shout out to Silvester, you deserve a raise!! Verizon customer now for 17 years but just about to end! I am out of the US so I hope I can still receive a code if they send one. Stores . My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess. *Robert" 2. If you need help with your Verizon order, there are a few things you can do. Forgot info. Called, held for 50 min, spoke to an agent. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. If you talk to them again, ask if they see a blue banner in your order that says Backordered. The main router is a WiFi . With a little help, you should be able to get your order moving again in no time! I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). Plus, get iPhone 13, on us. My original ship date was 10/22 doubt it will be shipping by then. - Back up the original sizes of your photos and videos (with no . Remember my username. when the site is full of bugs? I figured Id get screwed out of the promotion if it got canceled. Ordered Verizon Fios about two weeks ago, and the order is still on hold. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . Make a one-time payment. Response times may vary and may be delayed at this time. I uploaded all relevant documents when I ordered Fios two weeks ago. Visit the store Head to the store and pick up your order from your selected pickup method below. We know its frustrating to wait, but we appreciate your patience! Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Not worth it. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. At this point, I may have done all I can and just have to wait it out. Have a phone you love? Newbie. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Our team will be able to tell you more once they investigate further. With select 5G Unlimited plans. If youre having trouble with your order, the first thing you should do is check the status online. 4. This can happen if youre using a new credit card or if there was an error with your payment information. Received an email notice to finish my purchase a couple of hours ago. It may not display this or other websites correctly. To get your order moving again, simply follow the instructions in the notice you received and provide the requested information to the seller. Have a phone you love? How did you get out of this situation?? I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. 653. The app keeps telling me to "take action": "To process your order, we need you to take action. Remember my username. Tap Photos & videos. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Hold messages can help you communicate better with customers. First, try checking the status of your order online. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. Spy on Someone's Verizon Text Messages. Press and hold the power switch to turn your device back on. Fraud dept phone number is: 888-483-7200, option 3, then option 1. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have a phone you love? I preordered on 9/9 and was originally told estimated delivery date of 9/23. It may be prudent to await this in store delivery. Response times may vary and may be delayed at this time. What is the best way to take action? I tried to buy the phone the same way yesterday and that order did not go through. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! This can be done by providing some personal information, like your name and date of birth. If youre porting your number over from another carrier, this can add an additional week or so to the process. 3-inch touch screen on this Googl. One of the charges is for $909 and the other is for $199 without any cost explanation. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. Privacy Policy. Have a phone you love? So I guess if you can see your purchase amount in your order status page, you should be fine. This can happen if you moved recently or if youre using a P.O. Thank you. If everything checks out and your order is approved, it will ship as soon as possible! This is a huge issue and I need help ASAP. Place your order online or on the app for pickup. We received your order and it is in process Expected Delivery Date: 09/19/14. 2. Customer service is closed. Does your new order still say On Hold, Action Required? After restarting your device, you can check your Verizon network coverage. I have a net10 samsung sch-s738c phone. I ordered through Verizon so I would assume I would have to go through them. You must log in or register to reply here. I uploaded all relevant documents when I ordered Fios two weeks ago. The seller may need clarification on the shipping address, payment method, or other details of the order. This includes the time it takes to ship the device(s) to you and activate your service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. According to Texas High School Football History, Amarillo is No. He kept saying I wouldn't be able to track it until 24 hours. Do I tell them my phone number or will they send me a code to verify my number. Overall, there are a few different reasons why your Verizon order might be pending. Also if youve ever had a late payment, this can trigger the system to look at you more closely than normal. From the top of the page, hover over Support and then click Order Status. What is the best way to take action? I have been purchasing my iPhones from Apple. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! And another thing I noticed is that the agents have an itch for reordering. When you sign up for a new Verizon account, youll be asked to verify your identity. Average processing time is 3 days. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. Ive lost all confidence in Verizon to get it right. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. I am moving within this upcoming week, and I am worried that I will not have internet access. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. and they have no idea what it is and how to deal with it. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get up to $500 when you. It can help you save money and allows you to keep your telephone number. 4. You may be wondering what you need to do to get your order moving again. Thanks, everyone, for your helpful responses! Personal Business. For a better experience, please enable JavaScript in your browser before proceeding. This is to protect both Verizon and the customer from unauthorized charges. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Lesson learned. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. 1. And also did you fix it. From the top of the page, hover over Support and then click Order Status. Then received an email from VZW at 7:31 pm saying "Your order is currently. Press and hold the power switch until you see the power settings. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). You should not use this feature on public computers. If youre wondering why your Verizon order is on hold, there are a few possible explanations. Download the My Verizon app. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. This never happened. Check your email When your order's ready, we'll email you and hold it for 4 days. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. When I tried contacting a live chat agent, nothing could be done either. First, all orders are reviewed for fraud prevention. I have a message on my Verizon account saying I have until October 13 to verify my order. Re: Fios order on hold, moving very soon. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. It allows you to create up to 100 different ways to scramble letters for any word. Your issue has been escalated to a Verizon agent. How can I? Fraud dept phone number is: 888-483-7200, option 3, then option 1. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Will Messages Deliver After Airplane Mode. Stores your username on this computer. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the . EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Normally just a credit check, and deposit required for those who have no credit or little credit. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Best Answer: Yes, you can see your husband's text messages on Verizon. And in the process, they mess up the order the second or third time in some cases. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Welcome to /r/Verizon! Amex hasn't flagged it and Verizon says to check my email, but the only emails I have so far are the order confirmation and steps for trade in. If this is the case, you should contact your bank to make sure everything is correct on their end. One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. I will update my post if it does but I highly doubt it will. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. This is to ensure that youre able to pay for the service and wont default on your payments. This can sometimes take a few days. 10-28-2022 06:35 PM. They make it easy and stress free. My order status page says the order is "on hold" and that Verizon needs proof of address. Pick up your online order at a Verizon store FAQs Have a phone you love? There are orders that may be designated as " On Hold" or " Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. You may also be asked to provide a government-issued ID, like a drivers license or passport. I engaged with the rep through chat since the phone wouldn't connect to a live human being. but my new order is giving me the T&C orange bar again. Another reason why your Verizon order may be pending is that the items you ordered are out of stock. This usually happens when an address or credit card is entered incorrectly. The other phone was an s22 ultra which said it would arrive by November 1st. Let me know if you find a solution. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can find this information by logging in to your account and going to the My Orders page. Create an account to follow your favorite communities and start taking part in conversations. 3. Then 20 minutes later I get an email from Verizon saying my order was on hold. The same thing is happening to me what should I do. Apple has already said they were giving people a week to sort out their orders before cancelling. Create an account to follow your favorite communities and start taking part in conversations. Get up to $500 when you. Message 2 of 2 (553 Views) NEW YORK - Even if the strike at Verizon Communications is resolved this weekend, Dr. James Murray will . From a web browser on a computer, sign in to My Verizon. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. Thanks again. If your order appears to be fraudulent, it will be put on hold until Verizon can verify your identity. I had an in depth conversation with them about this issue yesterday. I did that, now my order i on hold with action required which is Review and accept T&C. Get up to $500 when you. Will see what happens. "@Harriszilla I don't recommend cancelling an order if the promotion on it has expired, or is not able to be claimed again. New comments cannot be posted and votes cannot be cast. Details: Your service can be suspended between 30 days to 9 months. Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. Started and stopped a couple of times. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Can anyone from Verizon contact me? In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. However, the status page says I will receive an acknowledgement once the proof is received. Order on hold - Verizon Community My order is on hold and I called Verizon said they needed more identification i sent that in on a link they sent to my email and it is still on hold Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals All seemed well as I entered my cc pmt info while on the phone with the rep. Verizon Device Sign in. Verizon orders on hold Share this: Click to share on Twitter (Opens in new window) . It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. i dont know what you had to upload? I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. If youve placed an order with Verizon recently, you may be wondering why its on hold. So if youre wondering why yourorder is still pending, dont worry too much it should hopefully clear up soon! So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. With select 5G Unlimited plans. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You will receive a confirmation email when processing is complete and your . The Verizon Cloud is a cloud storage solution, integrating technologies from CloudSwitch (acquired in 2011). The person he spoke with said that they couldn't get the order to open up that something was wrong. I have zero trust in Verizon at this point. Have a phone you love? Press question mark to learn the rest of the keyboard shortcuts. Ends 2.28. I was told to expect my iPhone 14 Pro Max 512gb Space Black to ship after October 21. If you need to speak with a customer service representative at Verizon, the best way to do so is by calling their customer service number. Check Order Status. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Thank you for being a Verizon customer! They deliver free, usually the next day. If you still need help, you can contact Verizon customer service for assistance. My online account states order on hold despite email telling me phone was rescheduled for delivery from the 1st to the 8th of October. Lastly, there could be an issue with the billing address associated with your account. More options. Open the Verizon Messages app. The reps said it was fine on their end, multiple times, but I didnt trust their system. box instead of a physical address. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Anyone has similar experience with me? Wondering if anyone knows what if anything I can do on my own tonight. This process is in place for our consumer's protection. The order went through and I got a confirmation email right away. Same thing happened to me. Got the same thing, all I had to do is verify my phone number and it went from on hold to processing. Yesterday's order didn't go through so now I have two pending Amex payments. Have a phone you love? It still says on hold after doing all that. Get up to $500 when you bring your phone. Go to verizonwireless.com and log in to My Verizon. I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc.