Thor is offering to repair by patching roof. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Have you tried pushing in the "very little" reset button top left? The owner listed is **************************. Does not include Hitch work or accessories. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. We purchased a 2020 ************ model **** on September 4, 2019. Do you need a one-stop shop for all things RV-related? This coach is over 6 years old. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. It seems each Thor MC plant wires the radios differently. This is Thors final offer as it has been stated multiple times. I think that is the Thor way. CD Player. stands for - Class A, Class C Evolution. Add distilled water only. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. I have hundreds of emails relating to our continued attempts to get these issues resolved. I have a full side slide on my 2016 Thor Ace 30.2. We have a 2017 Thor motor home with a radio installed backup camera. The A.C.E. My front radio has two fuses. Based on what was submitted to Thor, we see no warranty concern. Pantry. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. We have spent more than three years trying to get these issues resolved. BBB is here to help. Front radio not working. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. . Status: Answered. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Just for good measure, recheck those easy to access fuses in the panel in the coach. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. After changing the engine battery the radio and backup camera will not work. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. See dealer for details. This dealer in **** miles away so thats not happening. can provide videos and pictures. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Class Cs with the beloved luxuries of Mercedes-Benz. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. For a better experience, please enable JavaScript in your browser before proceeding. Stock #46257. {priceLabel}: I am rejecting this response because: We have been going back and forth with this for three years. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. How can **** choose to refuse to fix this chronic and widespread issue? May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Stock Number {stockNumber} {priceLabel} {msrp}. in fuel costs), then **** will kindly deduct the $2,000. Our BIGGEST Class C is HERE!! 2. All Advertised Prices Expire daily at Midnight. Planning pet-friendly trips can be ruff when you don't know what to pack! HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. My Thor dash radio is also powered by the house battery. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. I had to send the slide out for access. 01/03/2023. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Begin with this one! Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! He was so laid-back and his knowledge was extensive on the motorhome. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). Please contact us at 888-436-7578 for availability as our inventory changes rapidly. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Thor Motorcoach Logo linking to Home Page. ******* also says we would NOT be reimbursed for any travel expenses. +26. The RV is a Thor ******* **** 2019 and the vin#*****************. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. 2003 Thor Motor Coach jazz. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Nobody will build them better. Mine is, and it seems a lot of folks on the Thor forum bring this up. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! I have looked and checked all connections and fuses I can find. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Not sure where the in line fuse is located any help locating would be appreciated. There's a reason why so many choose Thor Motor Coach. I got a jump and the car battery is working fine now, but the house batteries are still dead. I guess that is the million-dollar question. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. This price is only valid for 24 hours from. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. The best of Class A amenities and more power than a Class B. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. This shouldn't be happening. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Ill keep taking all suggestions and look a while longer. Class C, 32 feet Thor Motor Coach. Brought the coach home. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. ** September 10th we took the ** out. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Number Of Televisions. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. Another for $6,500.00 from *************** in ***********, **. Brand: Thor Motor Coach. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. There authorized service center is telling me not to get roof patch but replaced. Fill out this offer form and we'll get back with you as soon as possible. ********************************* became Retail Warranty Supervisor in April of 2022. Wondering if the converter is shot. Onan onboard generator. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. You might find those release tools with the manual for the radio. My Thor Rize was not properly built. Read full answer Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. 1. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Your Thor rep will be reaching out to you to gather more information on the concern. See dealer for details. 33 complaints closed in the last 12 months. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Well guide you through the process. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. 2022 Thor Motor Coach freedom elite. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? How can these issues that were reported to Thor when our coach was new, now be null and void? We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. ************************* said that they would pay ******* ***** 26hrs for their labor. We have pictures we can send if you want. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. There is a special tool (like a shiv) that you use to release both sides. Stock Number This is Thors final offer as it has been stated multiple times. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. No. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. 2 lead acid batteries. It features the best of a class a, along with the best features of a class c. That's what A.C.E. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. bunk above drivers compartment has failing motor brakes. *All RV prices exclude tax, title, registration and fees, including documentary service fees. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Multiple calls, travel, estimates, no results. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Cab-Over Bunk. Please note - there could be multiple recalls for a specific model RV. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? RV Wife. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. **** has already sent the flooring. THOR AXXERA RADIO.not working??? We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. 15,0000miles Specs: Ford E350 . After all the warranty work, we had to winterize the coach for the 2019 season. Number Of Radios. WHO IS RIGHT? They are the same issues we continue to try to get resolved. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . All standard features and specifications are subject to change. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Please contact dealership to verify unit information and availability. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Our 2019 ************ Motor Coach seats have started to completely disintegrate. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. We are also providing the **** commercial vehicle center web address. The solenoid is subject to failure and if it does, the switch will do nothing. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. **'s labor charges of $7,500. Call 248-662-9910 or fill out the contact form to learn more. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. $5,000. 2017 Thor Challenger XE Rear and side cameras and radio not working. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Largest Family-Owned RV Dealer In The Nation. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Standard and optional features listed on units may or may not reflect the actual in-stock unit. As the smallest motorhome option, camper vans are welcome virtually everywhere. Listed 27 weeks ago in Cass . The keep-alive lead isn't switched at all. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Your actual payments may vary. 1 of 26. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . And we are akready receivng customer no assistance. 2017 Thor Challenger XE Rear and side cameras and radio not working. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. I am not in a place where I can plug in and charge the house batteries. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Use/store switch in use mode? Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Would be a great hunting rig! I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Any price listed excludes sales tax, registration tags, and delivery fees. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. From the time we purchased the coach we have only driven a total of ***** miles. We have sent the invoice for labor charges to ****. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Couch framing falling apart from 1in screws being used. ", VIN # ****************. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. We have taken the coach all over ***** and **** trying to get the issues resolved. Please select a year to search for available owners manuals. You may also call **** at ************ for them to better assist you in finding service. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. All of this back and forth is not fair to us, the consumer. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . The pivotal combination of large Class A amenities with more power than a typical Class B RV. . Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. He moved to a new position. Again, the deal fell through . It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. 15 amp. They said they would me someone to service the vehicle. This allows the radio to run with the ignition key off. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Manufacturer-provided pictures, specifications and features may be used as needed. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. He considered this an open case. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Your actual payments may vary. Thor Motor Coach's stands behind it's previous response, copied below. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. We strive to ensure all pricing and information contained in this website is accurate. As stated previously, we are well aware that the coach is now off warranty. We want the work to be done correctly. . I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Posted January 8, 2016. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Description. This is a MSRP $190K Class A Motorhome. 40,000 miles. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Mechanic's Assistant: What year is your Chassis? **** had no issues resolving many of the other problems with our coach. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 We have a leak in the back window of 2018 Thor Axis 24.1. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Worked with ******************* until **** when he moved to a new position. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. ************************* was working with us right up until he moved to a new position in March of 2022.